Shipping, Returns & Refunds Policy | Sew Pretty Patchwork

At Sew Pretty Patchwork, we’re committed to providing reliable, friendly service from the moment you place your order to the moment it arrives at your door — or is picked up in-store. We’ve put together this page to outline how our shipping works, how to organise a return if something’s gone wrong, and what to expect if you ever need help with a missing parcel or faulty item.

We believe in transparency and fair policies, and we’re always happy to answer questions. Please read the information below carefully, and if you’re unsure about anything before or after your purchase, don’t hesitate to get in touch.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping – Australia Wide

We offer flat-rate shipping across Australia via Australia Post.

Flat Rate Shipping: $12

Tracking is provided on all parcels

Same-day dispatch for orders placed before 1 pm (QLD time)

Orders placed after 1 pm will be posted on the next business day

You’ll receive your tracking number by email once your order is dispatched.

Local Pickup – Warwick, QLD

Prefer to collect your order in person? We offer free pickup from our shop in Warwick.

Pickup Hours
Tuesday to Friday – 9:30 am to 4:30 pm
Saturday – 9:30 am to 12:30 pm

You’ll receive an email when your order is ready. Please bring your confirmation email or order number with you.

International Orders – Website Orders Coming Soon

We do not currently offer international checkout via the website as we are still in the process of setting this up.

If you’re located outside Australia and wish to place an order, please contact us directly and we’ll be happy to provide a shipping quote and process your order manually.

Returns & Refunds

We want you to love everything you purchase from us. Here’s how we handle returns and refund requests:

Returns are accepted if:
- The wrong product was sent
- Your item arrives broken or faulty

If an item is faulty or broken and cannot be returned, we will provide a refund after reviewing the issue

We do not offer refunds or returns on cut material, so please choose carefully

All return and refund requests must be made within 14 days of receiving your order

To request a return, please contact us with your order number and a description of the issue. Items must be unused and in their original condition where possible.

Missing Parcels

All orders are sent with tracking. If your parcel goes missing, we will lodge an investigation with Australia Post and provide a replacement once the investigation is complete.

Gift Cards

Gift cards are a great way to treat the sewing enthusiast in your life.

At this stage, gift cards are available for purchase in-store only.
If you’d like to organise one remotely, feel free to contact us — we’re happy to help.

We may offer digital gift cards through the website in future.