Frequently Asked Questions (FAQs)
Orders & Products
Do I need an account to place an order?
Nope! You can check out as a guest, but creating an account makes it easier to track your orders and manage future purchases.
The fabric I want is sold out. Will you be restocking?
Some items are restocked regularly, while others are limited or seasonal. If you’re after something specific, feel free to get in touch — we’ll do our best to help.
Are product colours accurate?
We do our best to represent colours accurately, but please note that colours may vary slightly depending on your screen settings.
Shipping & Local Pickup
How much is shipping within Australia?
We offer flat-rate shipping for $12 Australia-wide via Australia Post, with tracking included.
When will my order be shipped?
Orders placed before 1 pm (QLD time) are usually shipped the same day. Orders after 1 pm are posted the next business day.
Do you offer international shipping?
Not at this time. If you’re outside Australia and would like to order, please contact us directly — we may be able to help with a manual order.
Can I pick up my order in-store?
Absolutely! Select Local Pickup at checkout and we’ll email you when your order is ready. Pickup is available during regular shop hours.
Classes
How do I book a class?
Class listings are available on our website and in-store. Online class booking will be available soon — in the meantime, contact us directly or visit the shop to secure your spot.
Are class bookings refundable?
Class bookings are non-refundable unless the class is cancelled by us. If you can’t attend, let us know at least 48 hours in advance and we’ll do our best to reschedule or offer a credit.
What should I bring to class?
Each class listing includes details on what you’ll need. If you’re unsure, just ask — we’re happy to guide you through what to bring.
Payments & Gift Cards
What payment methods do you accept?
We accept major credit cards, PayPal, and Square for secure online payments. In-store, we accept card and cash.
Do you sell gift cards?
Yes! Gift cards are available for purchase in-store. We’re planning to offer digital gift cards online soon.
Returns & Refunds
Can I return an item if I change my mind?
Unfortunately, we don’t offer change-of-mind returns — especially for cut fabric. Please choose carefully.
What if something arrives damaged or incorrect?
If your item is faulty, broken, or incorrect, please contact us within 14 days of receiving your order. We’ll organise a return or replacement where needed.
My parcel hasn’t arrived – what should I do?
All orders are shipped with tracking. If something goes missing, we’ll lodge an investigation with Australia Post and send a replacement once it’s confirmed lost.
Contact & Store Info
Where are you located?
You’ll find us in Warwick, QLD. Full address and opening hours are available on our [Contact Page].
How do I get in touch?
You can contact us through the website, by phone, or in-store. Visit the Contact Page for all the details.